Frequently Asked Questions

If You Have Questions, We Have Answers!

General

How long have you been in business?

With a long-standing presence in the travel and tour industry, Amazing Destinations has been helping people discover incredible destinations for almost 20 years.

How much experience do you have in the Travel Industry?

Amazing Destinations has been in business for almost 20 years. We have over six decades of combined experience in the travel, tour, and bus industries. We’ve been honored to serve over 450,000 satisfied travelers!

How many seats are on a bus?

Depending on the size of the bus, the number of seats can range from 24 to 56-passenger coaches. Please see our Fleet page for further information.

Are your buses wheelchair accessible?

Yes! Please note that every wheelchair requires a space of four seats. Please see our Fleet page for further information.

Do your buses have bathrooms?

Yes! Coaches from 40-passengers and up will have bathrooms. Please see our Fleet page for further information.

What types of buses do you have?

We only provide the latest models of buses, which are fully equipped to ensure your safety and satisfaction. Features and amenities can include:

• Bathrooms
• Charging outlets
• Wi-Fi

Please see our Fleet page for further information.

Can we bring food or drinks on the bus?

We allow bottled water and wrapped snacks to be carried in a bag.

Do your buses have charging outlets?

Yes! Half of our fleet is equipped with charging outlets. Please specify a preference, if preferred, when booking your trip. Please see our Fleet page for further information.

Do your buses have Wi-Fi?

Yes! Most of our fleet offers Wi-Fi. Please specify a preference, if preferred, when booking your trip. Please see our Fleet page for further information.

Do your buses have video capability to watch a movie?

Yes! Most of our fleet has video capability. Please specify a preference, if preferred, when booking your trip. Please see our Fleet page for further information.

Motorcoach Tours & Trips

Where are your tour departure locations?

Groups will be picked up at their desired location and dropped off at the same pickup location.

What is your cancellation policy?

Please refer to our Terms & Conditions, under ‘Cancellations.’

How many bags am I allowed to take with me?

1 bag per person is allowed.

How far in advance should I arrive before departure?

Your departure time will be provided during your final booking confirmation.

What size beds do normal accommodations include?

Single Room – 1 Queen/King bed, Double Room – 2 Queen beds.

Are gratuities included in the price of my tour package?

All Gratuities are included except for bus drivers.

Cruise Tours & Trips

Where are your tour departure locations?

Groups will be picked up at their desired location and dropped off at the same pickup location.

Is it safe to leave my car at one of your departure locations?

Please plan ahead when driving to your departure location. If needed, street or garage parking will be your responsibility.

What is your cancellation policy?

Please refer to our Terms & Conditions, under ‘Cancellations’

How may bags am I allowed to take with me?

1 -2 bags per person is allowed.

How far in advance should I arrive before departure?

Your departure time will be provided during your final booking confirmation.

Are gratuities included in the price of my tour package?

Each tour listing on our website will provide information regarding gratuities. Please Contact us to confirm any details.

Charters

When should I book my bus?

Contact us and let’s chat about your preferred travel destinations and dates. We’ll be sure to recommend the best booking times and dates to meet all of your travel and scheduling needs.

What size buses do you have?

Our Fleet ranges from 24 to 56-passenger coaches. Please see our Fleet page for further information.

Casinos

Are children under 18 allowed on casino buses?

No children under 18 are allowed.

Is my ticket refundable?

Please refer to our Terms & Conditions, under ‘Cancellations’

Do your buses run on Holidays?

Please call for more information regarding bus availability during holidays.

Safety

Do your buses have seat belts?

About half of our fleet offers seat belts. Please specify a preference, if preferred, when booking your trip. Please see our Fleet page for further information.

Are masks required?

Please refer to your contract regarding mask requirements.

What if there is an emergency and the office is closed?

In the unlikely event of an emergency, special contact numbers will be provided on the day of your trip.

Travel Protection & Insurance

Why should I consider purchasing Travel Protection?

The NTA Travel Protection Plan helps protect your investment in the event you must cancel or interrupt your trip for specified, covered reasons, such as illness, injury, or death to you, your traveling companion, or an immediate family member of you or your traveling companion. Contact Us for further details.

Who is an "Immediate Family" member under the Plan?

The Immediate Family member definition includes spouse, domestic partner, children, grandchildren, aunts, uncles, nieces, nephews, among others.

What if I am delayed and miss the start of my trip?

If you miss the departure of your trip due to carrier-caused delays or other specified covered reasons, the Plan will reimburse you for the unused land or water travel arrangements and/or out-of-pocket expenses such as accommodation and transportation expenses to catch up to the trip or to return home if you are delayed at the end of your trip.

If I am sick or injured while on my trip, will my medical expenses be reimbursable?

Yes, the Plan reimburses for covered medical treatments and expenses such as doctor visits, medicines, hospital stays, and ambulance services. The Travel Protection Plan also includes coverage for Emergency Medical Evacuation and Repatriation in the event those services are needed.

What if my bags never show up?

If your bags are lost, stolen, damaged or delayed, the travel protection plan reimburses covered expenses. The Plan pays up to $1,500 per person if your bags are lost, stolen or damaged and up to $500 per person if your bags are delayed by a Common Carrier for 24 hours or more

What do I do if I have a claim?

Simply file a claim at www.aontravelclaim.com. If you are canceling your trip, please notify your Tour Operator as soon as possible.

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    Read Our Reviews

    Amazing Destinations, LTD is rated 4.88 out of 5.0 stars based on 25 review(s).

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    Good afternoon, The trip was planned perfectly as far as timing and logistics were concerned. The activities were great and kept the attention of the students. Plenty to eat for all and some fun with the educational aspect, we greatly appreciated the organization from your company and look forward to the other trips we have booked with you! Sybil Harry S. Truman H.S.

    - Sybil

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    Hi Steve, The restaurant was nicely set up and they were ready for us even though we were a little early... Kudos to the bus driver, Jesse. His service to our seniors was excellent. The play was great so much so, that one of the stars came on board our bus before we left to thank us for coming and how much they enjoyed our being there. Looking forward to our trip in September! Ruth 55+ Club

    - Ruth

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    Cathy, The kids had a great time and it was a good experience for all. The drivers were efficient and very kind to the kids. They were always on schedule and very safe. The school is very happy and we are already talking about Boston in the fall. A. Murry Bergtraum H.S.

    - A. Murry

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    On behalf of the seniors from Fred Samuel Resident Association, Inc and the Upper Harlem seniors, Ôthank youÕ for a glorious trip. We were most impressed with the bus ride there and back (with Abraham our driver) and the service that you provided us throughout the contract and beyond. We look forward to working with you again next year.Ó D. Blackwell Fred Samuel Resident Association, Inc.

    - D. Blackwell

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    Good afternoon Cathy, Our group had such an amazing time. Thank you so much for such a smooth, fun trip. We will definitely be using Amazing Destinations in the near future.Ó J. Garcia Selfhelp Community Services

    - J. Garcia

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    Good Afternoon, I want to take time to say Thank You for all you have done for myself and the Seniors here at Highbridge Garden Senior Center. We had a great summer and I hope things will continue. Steve And Cathy you guys are the best!Ó N. Smith Highbridge Garden Senior Center

    - N. Smith

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    Amazing Destinations is the best. They work with you in all ways possible to make sure you have a great trip. They have top of the line buses n driversÉ After working with Cathy n Steve you will have gained new friends besides. K. Giannone St. Adalbert

    - K. Giannone

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    We finally went on our Group Bus trip to Sight & Sound Theater to see Queen Esther this past weekend, we had cancelled this trip due to Covid and our church group of 37 were extremely excited to get back on the road and Amazing Destinations came through for us. Amazing Destinations had every COVID-19 measure in place to ensure a safe experience from the time the Bus arrived to restaurant and theater. B. Simpson First Baptist Church

    - B. Simpson

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    Our family of 28 total passengers wanted to get out and travelÉ we called Amazing Destinations and they put together a fabulous day trip for usÉ Hand sanitizer was available for all of us. We felt extremely safe on the busÉ I will continue to use Amazing Destinations for all future travel plans. Thanks to Cathy you are amazing. M. Jones Custom Family Tour

    - M. Jones

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    Cathy, Hi Cathy! I just wanted to thank you Ð we had a great trip! Students and teachers all had a blast. On another note, I wanted to say how happy I was in particular with the bus company, especially my driver Benitio. I have an infant at home that I am breast feeding. He gave me full range of his busÉ and was very accommodating. We will talk next year! Thank you! T. Johnson Assistant Principal

    - T. Johnson

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    Good morning, Thank you again for another wonderful trip. Everything was flawless as always and everyone had a great time. Looking forward to more trips in the future. D. Stewart St. Paul's Community Church

    - D. Stewart

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    Hello Cathy,É Thank you again for booking us to see Moses, all our guests were very pleased. So now we want to see DanielÉÓ Destination: Sight & Sound Theatre H. Smith Church of the New Vision

    - H. Smith

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    On time and on schedule

    - Kevin O’Keefe

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    Timely and professional service!!

    - Jennifer Mitchener

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    Hi Cathy hope all is well! Everyone had such a wonderful time yesterday during the Joseph trip. Now that we have finished with this trip, I would like to get information regarding the Samson show. Also, with the response being so great from this trip, I'm actually considering booking two buses if that's at all possible. Looking forward to hearing from you. Best wishes, Arianny

    - Arianny

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    Good Afternoon, Just wanted to let you know...on behalf of my staff, students and parents...THANK YOU!! We had an INCREDIBLE TIME in Washington DC! The drivers were very respectful and courteous to all our needs. Our parents and students really enjoyed the food and hospitality at Golden Corral. Mr. Scott the tour guide, truly enhanced the experience of the tour with his knowledge and friendly nature. We must, must do it again! Next yea, we are thinking about touring Philadelphia! Once again, Thank You! R. Peay

    - R. Peay

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    Good evening Steve and Kathy, I just wanted to say a very big 'Thank You'!!! Our trip was truly 'AMAZING'. From beginning to end the trip was awesome. Our driver, Mr Benito arrived on time and was perfect through out the trip. He drove with ease and got us to all of our destinations on time. The bus was perfect and everything we discussed was given to us. Our group had a beautiful time at the museum and the MLK memorial. Our tour guide Ms. Lynette was awesome. Her knowledge of Washington DC was phenomenal. As a first time trip planner you both helped me plan a trip that was just awesome. A great time was had by all. Even when we had a little 'bump in the road' you both made it your priority to contact me and the restaurant and speak on our group's behalf to solve the problem and to apologize for the restaurant's error. I really want to thank you both for that. Sincerely, D. Brewster

    - D. Brewster

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    Hi Cathy & Steve, A great big 'Thank you' to both of you for working with me and organizing my weekend getaway to the Baltimore Crabfeast on July 29-30. We had a blast!!! From beginning to end, everything was wonderful. The bus, the hotel, the service. You guys rock. I definitely want to book the trip again for next year. As soon as you get your dates and rates for next year, please let me know so that I can start early. Thanks again. V. Proctor

    - V. Proctor

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    Cathy, The kids had a great time and it was a good experience for all. The drivers were efficient and very kind to the kids. They were always on schedule and very safe. The school is very happy and we are already talking about Boston in the fall. Thank you very much! A. Pajares

    - A. Pajares

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    Hi Cathy! I just wanted to thank you - we had a great trip! Students and teachers all had a blast. On another note I wanted to say how happy I was, in particular, with the bus company especially my driver Benitio. I have an infant at home that I am breast feeding. He gave me full range of his bus so that I could pump. He took his stuff and napped on one of the other guy's busses, showed me how to work the door and was very accommodating. We will talk next year! Thank you! T. Johnson

    - D. Boody

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    Dear Steve and Cathy, Before I begin my day here, I just had to take a moment to thank you for a LOVELY Trip. The buses were absolutely Gorgeous, the food on the boat was somewhat better than last year, the music was so much better, we danced and danced. Everyone complimented me on this trip even when I went to church yesterday. I really enjoyed this this year, and I am certain they will talk me into doing this again next year, but we must have the SAME BUSES. Thank you both for making this trip a TOTAL SUCCESS, can’t wait to plan our next adventure. Diana

    - Diana

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    Cathy, Marie is elated at how well everything went! We had a great time and everything worked out perfectly. The bus driver and tour guide were fabulous. We are looking forward to our next trip in October. Thank you so very much. Beth

    - Beth

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    Good morning Steve, Thanks for an excellent trip, not one problem. The bus and driver was top notch. The driver was one of the best I have encountered during my forty odd years of coach traveling. Four stars for Amazing Destinations! Thanks and have a great day. R. Scotto

    - R. Scotto

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    Hi Cathy, Just an update of our trip to Holiday Hills. We had a ball and my seniors had a wonderful time, Our driver Henry was the best and we are requesting him for our September 17th trip to MT. Airy Casino. We already spoke to him and he said he would be more than happy to be our driver. Please see what you can do and I will remind you ahead of time. Again thank you for all your help with our trips. We still want to go to Villa Roma in December. Have a wonderful day. Thank you, D. Johnson

    - D. Johnson

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    Hello Steve & Cathy, Hope all's well. Just a short note to thank you for all you've done to make our Lake George trip enjoyable. You are the best.....courteous, reliable, and accommodating. ...all in all, everything was great. Our driver Kevin was very nice. Again, thank you and we are certainly looking forward to doing more business with you next year. Best regards, C. Springer

    - C. Springer