Frequently Asked Questions

If You Have Questions, We Have Answers!

General

How long have you been in business?

With a long-standing presence in the travel and tour industry, Amazing Destinations has been helping people discover incredible destinations for almost 20 years.

How much experience do you have in the Travel Industry?

Amazing Destinations has been in business for almost 20 years. We have over six decades of combined experience in the travel, tour, and bus industries. We’ve been honored to serve over 450,000 satisfied travelers!

How many seats are on a bus?

Depending on the size of the bus, the number of seats can range from 24 to 56-passenger coaches. Please see our Fleet page for further information.

Are your buses wheelchair accessible?

Yes! Please note that every wheelchair requires a space of four seats. Please see our Fleet page for further information.

Do your buses have bathrooms?

Yes! Coaches from 40-passengers and up will have bathrooms. Please see our Fleet page for further information.

What types of buses do you have?

We only provide the latest models of buses, which are fully equipped to ensure your safety and satisfaction. Features and amenities can include:

• Bathrooms
• Charging outlets
• Wi-Fi

Please see our Fleet page for further information.

Can we bring food or drinks on the bus?

We allow bottled water and wrapped snacks to be carried in a bag.

Do your buses have charging outlets?

Yes! Half of our fleet is equipped with charging outlets. Please specify a preference, if preferred, when booking your trip. Please see our Fleet page for further information.

Do your buses have Wi-Fi?

Yes! Most of our fleet offers Wi-Fi. Please specify a preference, if preferred, when booking your trip. Please see our Fleet page for further information.

Do your buses have video capability to watch a movie?

Yes! Most of our fleet has video capability. Please specify a preference, if preferred, when booking your trip. Please see our Fleet page for further information.

Motorcoach Tours & Trips

Where are your tour departure locations?

Groups will be picked up at their desired location and dropped off at the same pickup location.

What is your cancellation policy?

Please refer to our Terms & Conditions, under ‘Cancellations.’

How many bags am I allowed to take with me?

1 bag per person is allowed.

How far in advance should I arrive before departure?

Your departure time will be provided during your final booking confirmation.

What size beds do normal accommodations include?

Single Room – 1 Queen/King bed, Double Room – 2 Queen beds.

Are gratuities included in the price of my tour package?

All Gratuities are included except for bus drivers.

Cruise Tours & Trips

Where are your tour departure locations?

Groups will be picked up at their desired location and dropped off at the same pickup location.

Is it safe to leave my car at one of your departure locations?

Please plan ahead when driving to your departure location. If needed, street or garage parking will be your responsibility.

What is your cancellation policy?

Please refer to our Terms & Conditions, under ‘Cancellations’

How may bags am I allowed to take with me?

1 -2 bags per person is allowed.

How far in advance should I arrive before departure?

Your departure time will be provided during your final booking confirmation.

Are gratuities included in the price of my tour package?

Each tour listing on our website will provide information regarding gratuities. Please Contact us to confirm any details.

Charters

When should I book my bus?

Contact us and let’s chat about your preferred travel destinations and dates. We’ll be sure to recommend the best booking times and dates to meet all of your travel and scheduling needs.

What size buses do you have?

Our Fleet ranges from 24 to 56-passenger coaches. Please see our Fleet page for further information.

Casinos

Are children under 18 allowed on casino buses?

No children under 18 are allowed.

Is my ticket refundable?

Please refer to our Terms & Conditions, under ‘Cancellations’

Do your buses run on Holidays?

Please call for more information regarding bus availability during holidays.

Safety

Do your buses have seat belts?

About half of our fleet offers seat belts. Please specify a preference, if preferred, when booking your trip. Please see our Fleet page for further information.

Are masks required?

Please refer to your contract regarding mask requirements.

What if there is an emergency and the office is closed?

In the unlikely event of an emergency, special contact numbers will be provided on the day of your trip.

Travel Protection & Insurance

Why should I consider purchasing Travel Protection?

The NTA Travel Protection Plan helps protect your investment in the event you must cancel or interrupt your trip for specified, covered reasons, such as illness, injury, or death to you, your traveling companion, or an immediate family member of you or your traveling companion. Contact Us for further details.

Who is an "Immediate Family" member under the Plan?

The Immediate Family member definition includes spouse, domestic partner, children, grandchildren, aunts, uncles, nieces, nephews, among others.

What if I am delayed and miss the start of my trip?

If you miss the departure of your trip due to carrier-caused delays or other specified covered reasons, the Plan will reimburse you for the unused land or water travel arrangements and/or out-of-pocket expenses such as accommodation and transportation expenses to catch up to the trip or to return home if you are delayed at the end of your trip.

If I am sick or injured while on my trip, will my medical expenses be reimbursable?

Yes, the Plan reimburses for covered medical treatments and expenses such as doctor visits, medicines, hospital stays, and ambulance services. The Travel Protection Plan also includes coverage for Emergency Medical Evacuation and Repatriation in the event those services are needed.

What if my bags never show up?

If your bags are lost, stolen, damaged or delayed, the travel protection plan reimburses covered expenses. The Plan pays up to $1,500 per person if your bags are lost, stolen or damaged and up to $500 per person if your bags are delayed by a Common Carrier for 24 hours or more

What do I do if I have a claim?

Simply file a claim at www.aontravelclaim.com. If you are canceling your trip, please notify your Tour Operator as soon as possible.

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